Terms and Conditions alpah66 — Platform Terms of Use

By accessing, registering for, or using any part of the alpah66 platform — whether through the website, mobile app, or any other provided channel — you agree to be bound by the Terms and Conditions set out in this document. If you do not agree with any part of these terms, please stop using the platform immediately.

These Terms and Conditions constitute a legally binding agreement between you (hereinafter referred to as "Member" or "User") and alpah66 (hereinafter referred to as "Platform" or "we"). This document should be read together with Privacy Policy and Responsible Gaming Policy alpah66, both of which form part of your overall agreement with us.

Alpah66 reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes take effect immediately upon publication on the platform. It is your responsibility to review this document periodically to ensure you remain aware of the latest applicable terms.

To register and use the alpah66 platform, you must meet all of the following eligibility requirements:

• At least 18 years old on the date of registration.
• Registering voluntarily and not under coercion from any party.
• Having full legal capacity to enter into a binding agreement.
• Not be on any self-exclusion list or gaming ban list imposed by any regulatory body.
• Not access the platform from any region where online gambling services are prohibited by local law.

Each individual is only permitted to register and maintain one account only at alpah66. Multiple account registrations by the same individual — whether using different names, email addresses, phone numbers, or banking details — are strictly prohibited and will result in the closure of all associated accounts and forfeiture of any existing balances.

During registration, you are required to provide accurate, complete, and up-to-date information. alpah66 reserves the right to request identity verification (KYC) at any time, and failure to comply may result in account suspension or closure.

You are fully responsible for all activities that occur under your alpah66 account. This includes all wagering, financial transactions, and communications made using your login credentials.

Please take the following steps to protect the security of your account:

• Use a strong, unique password that is not used for any other account.
• Do not share your login credentials with anyone, including family members.
• Enable two-factor authentication (2FA) from your account security settings.
• Log out of your account when using a shared device.
• Report any suspicious activity to our support team immediately.

Alpah66 will never ask for your password via email, SMS, or chat. Any such communication is a fraudulent attempt and should be reported to us immediately.

If you suspect your account has been accessed without authorisation, contact the alpah66 customer support team via live chat immediately. We will freeze your account while an investigation is conducted to protect your balance and personal information.

Alpah66 supports a wide range of local Malaysia payment methods including FPX, DuitNow, Touch 'n Go eWallet, and Boost. All deposits are processed automatically and are typically credited to your account within minutes.

Deposit Terms:

• The minimum deposit amount is RM20 for each transaction.
• All deposits must be made through a payment method registered in your own name.
• Deposits made through third-party accounts will not be accepted and will be returned.
• Alpah66 does not charge any processing fees for deposits.

Withdrawal Terms:

• The minimum withdrawal amount is RM50 for each transaction.
• Withdrawals will only be processed to a verified bank account or digital wallet registered in your name.
• The KYC verification process must be completed before your first withdrawal can be approved.
• Withdrawal processing time is between 1 to 3 hours on regular business days.
• Alpah66 reserves the right to request additional supporting documents for any withdrawal request deemed unusual.

Alpah66 reserves the right to suspend or void any withdrawal suspected of being linked to fraud, money laundering, or a breach of platform terms. In such cases, we will notify you and request your cooperation in any necessary investigation.

Alpah66 offers a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, sports rebates, and exclusive VIP member offers. Each bonus is subject to specific terms and conditions stated on the relevant promotions page.

General Bonus Rules:

• All bonuses come with rollover requirement (wagering requirement) that must be met before a withdrawal is permitted. Rollover requirements typically range from 5x to 30x depending on the bonus type.
• Each bonus offer may only be claimed once unless otherwise stated.
• Bonuses cannot be transferred between accounts or converted directly to cash without meeting the rollover requirements.
• Alpah66 reserves the right to void any bonus where there is evidence of abuse, including arbitrage betting or the use of multiple accounts.
• The welcome bonus is only available to new members registering for the first time.

How Rollover is Calculated:

If you receive a RM100 bonus with a 10x rollover requirement, you need to place bets totalling RM1,000 before the bonus balance becomes eligible for withdrawal. Note: only settled bets (wins or losses) count toward the rollover requirement — cancelled or redeemed bets do not count.

All games available on the alpah66 platform — including slots, Live Casino, Sports Betting, fish shooting, and table games — are governed by their respective rules as set by the relevant game providers. In the event of a dispute over a game outcome, the game server's decision is final.

• Alpah66 is not responsible for any technical disruptions on the part of third-party game providers.
• In the event of a connection disruption during a Live Casino session, any outcome recorded by the server prior to the disruption is valid and final.
• Alpah66 reserves the right to void any bet where there is clear evidence of a technical failure that unfairly favours either party.
• For Sports Betting, all outcomes are subject to the official results issued by the relevant sports body. alpah66 follows international sports betting guidelines when resolving disputes.
• Minimum and maximum betting limits vary by game and account level. This information is available within each game.

Alpah66 uses a Random Number Generator (RNG) verified by an independent audit body to ensure fairness across all computer-based games. RTP (Return to Player) information for each slot is available in our game catalogue.

Alpah66 platform users are strictly prohibited from performing any of the following actions:

• Registering more than one account or helping others register multiple accounts.
• Using automated software, bots, scripts, or third-party tools to access or play on the platform.
• Engaging in money laundering or using the platform for any illegal financial activity.
• Abusing bonuses or promotions through hedging bets, collusion between players, or other methods that go against the intent of the promotion.
• Threatening, harassing, or causing distress to alpah66 staff or other players.
• Transferring funds between alpah66 member accounts without written authorisation from management.
• Using false information or another person's identity during registration or KYC verification.
• Attempting to exploit any technical bugs or system vulnerabilities for financial gain.

Alpah66 reserves the right to suspend or close any account at any time for the following reasons:

• Violation of any section of these Terms and Conditions.
• Suspected activity related to fraud, money laundering, or financial crime.
• Failure to complete KYC verification within the specified timeframe.
• Requests from law enforcement authorities or relevant regulatory bodies.
• Account inactivity for more than 12 consecutive months.

If an account is closed due to fraud or a terms violation, all balances — including the original deposit and winnings — will be forfeited and will not be returned. If closure occurs for other reasons, the valid deposit balance, after deducting any bonuses that have not met rollover requirements, will be returned to you within 7 business days.

You may also request account closure at any time by contacting our customer support team. Self-exclusion requests for responsible gaming purposes will be processed within 24 hours.

Alpah66 provides this platform on an "as-is" basis. While we make every effort to keep the platform running smoothly, we cannot guarantee that the service will always be free from technical disruptions, errors, or delays.

To the extent permitted by applicable law, alpah66 shall not be held liable for:

• Loss of profits, wins, or funds arising from technical disruptions beyond our control.
• Any losses arising from unauthorised use of the platform by a third party using your login credentials.
• Processing delays caused by third parties such as banking institutions or digital wallet providers.
• Any game or wagering outcome that has been legitimately recorded by our servers.

Alpah66's maximum total liability to you under any circumstance shall not exceed the total amount deposited by you in the 30 days prior to the claim arising.

Alpah66 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication of the latest version on this platform.

We will endeavour to notify you of significant changes via a notice on the platform or through your registered email. However, it is your responsibility to check this page periodically to ensure you are always aware of the currently applicable terms.

Continued use of the alpah66 platform after any amendments are published constitutes your acceptance of the revised terms.

Alpah66 is committed to responsible gaming. We provide a range of tools to help you manage your gaming activity:

• Deposit Limit: Set daily, weekly, or monthly deposit limits from your account settings.
• Time Limit: Set a session time limit to prevent excessive play.
• Self-Exclusion: Request a temporary self-exclusion (1 month to 1 year) or permanent exclusion from the platform.
• Reality Check: Receive periodic reminders about the amount of time you have spent on the platform.

If you are concerned about your own gaming habits or those of someone you care about, please visit the Responsible Gaming our page for more information and available support resources.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the alpah66 customer support team through the following channels:

• Live Chat: Available 24/7 directly from the alpah66 platform — the fastest way to get help.
• Support Email: [email protected] — we aim to respond within 24 hours.
• Language: Our team can assist you in Bahasa Melayu and English.

For questions related to responsible gaming or self-exclusion requests, please refer to our Responsible Gaming our team or contact our dedicated support team, who are ready to assist without any judgment.

We value all feedback from our members, as it helps us continuously improve the alpah66 platform and services over time.